SUBMITTING A WRITTEN COMPLAINT

Pursuant to Article 6, Paragraph 3 of the Act on the Provision of Services in Tourism (Official Gazette "Narodne novine" No. 130/17, 25/19, 98/19, 42/20, and 70/21), service users are entitled to submit a written complaint:

By mail to the address:

Travelingo obrt za prijevoz, usluge i turističku agenciju vl. Rafaela Franić Ul. dr. Franje Tuđmana 81 21220 Trogir, Croatia

Or via e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

We will respond to any received written complaint in writing within 15 days from the date of receipt.

Competent Authority: State Inspectorate, Tourist Inspection, Šubićeva 29, 10000 Zagreb, Croatia

// HR //

PODNOŠENJE PISANOG PRIGOVORA

Temeljem odredbe članka 6. točke 3. Zakona o pružanju usluga u turizmu („Narodne novine“ br. 130/17, 25/19, 98/19, 42/20 i 70/21), korisniku usluge omogućuje se podnošenje pisanog prigovora putem pošte na adresu:

Travelingo
obrt za prijevoz, usluge i turističku agenciju
vl. Rafaela Franić
Ul. dr. Franje Tuđmana 81
21220 Trogir, Hrvatska

ili putem e-maila: This email address is being protected from spambots. You need JavaScript enabled to view it.

Na zaprimljeni pisani prigovor odgovorit ćemo u pisanom obliku u roku od 15 dana od dana njegova zaprimanja.

Nadlezno tijelo: Drzavni inspektorat, turisticka inspekcija, Šubiceva 29, 10000 Zagreb